Investigations

The Ombudsman conducts investigations in relation to state sector administration and decisions on requests for official information. Investigations can be conducted on receipt of a complaint, or on our own initiative. Some investigations are aimed at achieving wider administrative improvements in agency policies or processes.

Complaints about state sector agencies

Learn about the Ombudsman's role in investigating complaints about state sector agencies.

Complaints about access to official information

Learn about the official information legislation and the Ombudsman's role investigating official information complaints.

Self-initiated investigations

The Ombudsman does not need to receive a complaint in order to investigate.

Wider administrative improvement investigations

Find out more about Ombudsman investigations aimed at achieving wider administrative improvements.

Ombudsman - Fairness for All

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Investigations

Complaints about state sector agencies

Complaints about access to official information

Self-initiated investigations

Wider administrative improvement investigations

Fact:
We received 10,636 complaints and other contacts in 2011/12, an increase of 22% on last year's numbers.

Fact:
We completed 10,250 complaints and other contacts in 2011/12, an increase of 13% on last year's numbers.

Investigations

Complaints about state sector agencies

Complaints about access to official information

Self-initiated investigations

Wider administrative improvement investigations

Fact: We received 10,636 complaints and other contacts in 2011/12, an increase of 22% on last year's numbers.

Fact: We completed 10,250 complaints and other contacts in 2011/12, an increase of 13% on last year's numbers.

Fact:
We received 10,636 complaints and other contacts in 2011/12, an increase of 22% on last year's numbers.

Fact:
We completed 10,250 complaints and other contacts in 2011/12, an increase of 13% on last year's numbers.