Training and education
We are able to provide training sessions on request, including:
- the role of the Ombudsman, including the types of complaints the Ombudsman can investigate and the investigation process
- the operation of the OIA and LGOIMA, including the provisions relating to the conduct of local authority meetings
- good administrative decision making and complaints handling processes
- how to manage unreasonable complainant conduct.
Our training sessions can be tailored to your needs, whether it’s for more experienced staff, or ones who are new to the role and need a more intensive grounding. Contact us to discuss your training needs.