Training and education
We are able to provide training sessions on request, including:
- the role of the Ombudsman, including the types of complaints the Ombudsman can investigate, tips for dealing with government agencies and the investigation process
- the operation of the official information legislation in New Zealand i.e. the OIA, LGOIMA and the meetings provisions of the Local Government Official Information and Meetings Act
- how to develop good administrative decision-making and complaints-handling processes
- how to manage unreasonable complainant conduct
Our training sessions can be tailored to your needs, whether it’s for more experienced staff, or ones who are new to the role and need a more intensive grounding. We have worked with officials and teams within many organisations, including:
- Department of Corrections
- Earthquake Commission
- Health and Quality Safety Commission
- Human Rights Commission
- Charities Commission
- Ministry for the Environment
- Housing New Zealand
- NZ Aid
- Maritime New Zealand
- Invercargill Airport Limited
- Auckland Council
- Horowhenua District Council
- Palmerston North City Council
- Dunedin City Council
- Southland District Health Board
- Greater Wellington Regional Council
- Fairfax Media
- Radio New Zealand
- Television New Zealand
- Southland Times
- Massey School of Journalism
- Opposition Research Units and MPs
- School Boards of Trustees
- University Law & Public Policy Classes
Contact us to discuss your training needs.