These teaching resources are about the language of complaint. They are for teachers working with people who are not confident speaking and writing English and are free for anyone to use. You can use the leaflets and case studies on this page to help with teaching the topics. They were developed by a group of New Zealand complaint handling organisations including the Ombudsman. You can read the media release here.
Is it OK to complain?
Writing to complain
Where to get more help resolving a complaint
Complaining about goods and services
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