November 26, 2013
The Spring edition of the Ombudsman Quarterly review e-newsletter is now available.
October 15, 2013
The Ombudsman's annual report, tabled in Parliament today, shows an unprecedented increase in demand for its services. Read the full media release here.
October 2, 2013
The Ombudsman's Wellington Office has a vacancy for a Senior Human Resources Advisor. Applications close at 5pm on Tuesday 15 October 2013. Applications can be made online via our website here
September 30, 2013
The Ombudsman's Wellington Office has new vacancies for Assistant Investigators. Applications close 5pm on Friday 11 October 2013. Applications for these positions can be made online via our website here
September 23, 2013
The Ombudsman's Wellington and Auckland offices have new vacancies. Applications are open for two Manager positions and one Finance and Business Services Assistant with the closing date Friday 4 October 2013. Applications for these positions can be made online via our website, here.
August 28, 2013
The Ombudsman has released his opinion that it was open to the Commerce Commission to withhold a draft document, "Starting Price Adjustment Input Methodology". You can read Professor Paterson's opinion here.
Dame Beverley Wakem DNZM, CBE | August 18, 2013
We are pleased to be in a position to advise our staff that following last Friday's earthquake, our Wellington building has been assessed by the engineers as "able to be occupied with no restriction". Our office will reopen tomorrow, Monday 18 August, as usual at 8.30am.
August 17, 2013
Following yesterday's earthquake in Wellington, our building now needs to undergo a structural assessment by building engineers. Our staff are therefore asked not to enter the building over the weekend, until you have received confirmation from your manager that it is safe to enter. In the meantime, if you have any questions or concerns, you should contact your manager. We regret any inconvenience this may cause, but your safety is our primary concern.
August 3, 2013
The Winter edition of the Ombudsman Quarterly Review is now available.
July 31, 2013
The Joint Australian/New Zealand draft standard "Guidelines for complaint handling in organisations" is now open for public comment. The purpose of the standard is to provide guidance on the design and implementation of an effective and efficient complaint handling system for all types of organisations. We have been involved in developing the document, with representation on the committee responsible for the draft standard. The deadline for public comments in 27 September 2013. You can access the draft and submit comments via Standards New Zealand here.
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