August 3, 2013
The Winter edition of the Ombudsman Quarterly Review is now available.
July 31, 2013
The Joint Australian/New Zealand draft standard "Guidelines for complaint handling in organisations" is now open for public comment. The purpose of the standard is to provide guidance on the design and implementation of an effective and efficient complaint handling system for all types of organisations. We have been involved in developing the document, with representation on the committee responsible for the draft standard. The deadline for public comments in 27 September 2013. You can access the draft and submit comments via Standards New Zealand here.
Professor Ron Paterson | July 25, 2013
The Ombudsman has released his opinion and recommendation on the decision of the Ministry of Education to refuse to release the names of groups that had submitted an 'Indication of Interest' in operating a partnership (charter) school. You can read Professor Ron Paterson's opinion and recommendation here.
Dame Beverley Wakem DNZM, CBE | July 24, 2013
We are pleased to be in a position to advise that our Wellington office will reopen tomorrow, Thursday 25 July, as usual at 8.30am.
July 23, 2013
The Ombudsman’s Wellington office will be closed again on Wednesday 24 July 2013. While we are pleased to have received advice from our engineers that our building has only sustained cosmetic damage and there is no apparent structural damage following Sunday’s earthquake, we now need to complete our own health and safety checks before we are able to welcome our staff and the public back into the Office. Wellington staff are therefore asked not to come in to work on Wednesday. We intend to reopen the Office on Thursday 25 July. In the meantime, our Auckland and Christchurch offices will continue to operate as normal and any phone calls will continue to be re-routed to these offices. We regret any inconvenience this may cause and thank you for your patience and understanding. Our continued thanks to our teams in Auckland and Christchurch for their support and assistance.
Dame Beverley Wakem DNZM, CBE | July 22, 2013
The Ombudsman’s Wellington office will be closed again on Tuesday 23 July 2013 in order for our building inspection, structural assessment and an engineering review to be completed after Sunday’s earthquake. We are taking every care to avoid any risk to our staff and the public, and need professional assurance about our building. Wellington staff are asked not to come in to work on Tuesday and should contact their manager if they have any questions or concerns. Our Auckland and Christchurch offices will continue to operate as normal and any phone calls will be re-routed to these offices again tomorrow. We regret any inconvenience this may cause and thank you for your patience and understanding. Thank you also to our teams in Auckland and Christchurch for their support and assistance.
Chief Ombudsman | July 22, 2013
The Ombudsman’s Wellington office is closed today in order for building checks to be completed after yesterday’s earthquake. We are taking every care to avoid any risk to our staff and the public, and need professional assurance about our building. Staff have been asked not to come in to work and should contact their manager about any issues concerning them. Our Auckland and Christchurch offices are operating as normal and any phone calls will be re-routed to these offices. Thank you for your patience and understanding.
Dame Beverley Wakem DNZM, CBE | July 18, 2013
The Chief Ombudsman has released a media statement advising of progress on her investigation into the way in which the Ministry of Education conducts consultations on school closures and mergers. Read the full media release here.
July 12, 2013
Shortly before he retired on 31 May, Ombudsman David McGee completed an opinion on Pharmac's decision making on applications for a drug subsidy in exceptional circumatances. You can read the Ombudsman's opinion here.
July 1, 2013
30 years ago today, on 1 July 1983, the Official Information Act (OIA) came into force. Described by then Prime Minister The Right Honourable Sir Robert David Muldoon as “A nine day wonder”, the Court of Appeal later said in 1988 that “the permeating importance of the Act is such that it is entitled to be ranked as a constitutional measure”. For more information about the importance of the OIA, read here
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