New approach to 'delay complaints'
June 20, 2017
The Office of the Ombudsman has an increasing focus on early resolution of complaints where possible. From 1 July 2017, we will extend this to how we respond to complaints about delays in making and communicating decisions on requests for official information within the maximum statutory timeframe.
The OIA and LGOIMA both require an agency or Minister to make and communicate a decision on a request for official information within the statutory time limit of 20 working days. However, an increasing number of complaints to the Ombudsman are 'delay complaints' about the statutory time limit not being met. Our new approach to delay complaints aims to incentivise agencies and Ministers to meet their statutory obligations. Details are available here.Back to top ↑ Back to top ↑