Complaints about Motor Vehicle licence ACC levy changes Loading Comments…
July 17, 2015
The edition of ‘Fair Go’ broadcast on 15 July 2015 discussed changes to the ACC levy component of the motor vehicle licence fee that were introduced on 1 July 2015. ‘Fair Go’ said that complaints about the levy can be made to the Ombudsmen once attempts have been made to resolve the matter direct with ACC. If you have a complaint about the levy, you should first raise your concerns with ACC by:
- ringing ACC’s dedicated freephone number 0800 222 776; and/or
- writing to the VRR Specialist Team, ACC Business Service Centre, P O Box 795, Wellington 6140, setting out your name, contact number, plate number, make and model of your vehicle, any variants and registration renewal date; and/or
- emailing ACC at email@example.com
If this process fails to resolve your concerns, a complaint can then be made to the Ombudsmen and we will consider whether and, if so, how we might assist.
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