Complain for someone else
You can make a complaint for someone else, or get them to do it for you. The person making the complaint will need written permission.
Anyone can be a representative, including whānau, a support person or a friend.
If you want someone to make a complaint for you – or you want to represent someone – we need a document with the following:
I agree that [name of representative] can act for me in a complaint against [the organisation], and provide and receive information about the complaint.
[Name and address of the person the complaint is about]
[Signature of the person the complaint is about]
You can use the document linked below, your own document, or hand write these words and take a photo.
Sending it to us
You can upload the authorisation document when you make a complaint on this website, email it or post it to us.
If you’ve already sent your complaint to us and have a reference number, please add that.
Post: PO Box 10152, Wellington 6143
If the person with the complaint doesn’t want a representative anymore, they can tell us at any time.
Either of you can phone or email us, or send us a letter saying so.Back to top ↑