Click here to access the Office of the Ombudsman Career Centre where you can view our current vacancies and search for jobs.
Our job application and recruitment process
Applying for a job
All job applicants are required to register their interest through our online career centre where you can provide relevant personal information, and upload your curriculum vitae along with any relevant supporting documentation that will enable us to consider your suitability for the position you have applied for. All applicants will be required to provide information about their legal entitlement to work in New Zealand, educational qualifications and declare any criminal convictions, unless covered by the Criminal Records (Clean Slate) Act 2004. For certain positions, additional specified information may also be required.
Recruitment and selection process
The Office's recruitment and selection process ensures that the best suited applicant for a position is selected. Selection is based on the assessment of each applicant's skills, knowledge, abilities and experience.
The selection process includes short-listing, interviewing and reference checking. Depending on the position applied for, there may be a pre-interview assessment by telephone to decide which candidates will proceed to the selection interview stage. Additional assessments such as work presentation or work-based exercises and/or psychometric testing may also be required.
All short-listed candidates will be advised of the assessments to be used for selection to the position applied for. If you are selected for interview you will be contacted with the details of the interview and advised about anything you may be required to bring with you to the interview.
If you are a successful candidate, you will be required to confirm the details of your referees. We will not contact your referees without your permission. We expect that at least one of your referees should be your current manager or someone you have worked for recently.
The Office will conduct reference checks prior to offering employment.
Pre employment checking
Pre employment checks are mandatory for all successful candidates.
Any information that you provide that is incorrect or misleading, or if any important information is omitted during the appointment process, you may be disqualified from consideration, your appointment annulled, or your employment may be terminated.
The Office will need to see:
- if you are not New Zealand citizen, a residence visa or a valid work visa which entitles you to be able to legally work in New Zealand;
- evidence of your tertiary qualifications;
- proof of your identity in two forms (via your birth certificate/a valid passport; and a valid NZ Driver's Licence).
All successful appointees to a position must undergo a Ministry of Justice criminal record check.
For some positions (where specified by the Office) a New Zealand Security Intelligence Service check may be required.
For positions involving significant financial risk to the Office (eg, finance and payroll positions), candidates will be subject to a credit check.
On appointment to a position, we require all employees to take an oath or affirmation of secrecy to comply with our secrecy provisions.
Offers of employment are provisional until satisfactory clearance has been obtained.
Any questions or assistance with your application or the interview process should be directed in the first instance to email@example.com.
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