Chief Ombudsman Judge Peter Boshier and Ombudsman Leo Donnelly are supported by Deputy Ombudsman Bridget Hewson, Assistant Ombudsmen Emma Leach and Priti Patel, General Counsel John Pohl, Finance and Business Services Manager Meaw-Fong Phang and approximately 70 staff located in Auckland, Wellington and Christchurch.
Deputy Ombudsman Bridget Hewson oversees our Complaints Resolution Group, Compliance and Practice Group, People and Capability Team, and Information Technology and Information Management Teams.
Our Complaints Resolution Group is led by Assistant Ombudsman Priti Patel and comprises 6 teams. Our Intake, Assessment and Early Assistance Team is headed by Manager Anthony Ilott, and is responsible for receiving and assessing complaints and enquiries, and providing early advice and guidance on complaints which do not progress to formal investigation. Our Early Resolution Team, headed by Rachel Petterson, focuses on resolving complaints without formal investigation where possible. We have 3 Investigation and Resolution Teams located in Auckland, Wellington and Christchurch, which focus on progressing formal investigations of complaints. Our Auckland team is headed by Manager Tinus Schutte, our Christchurch team is headed by Manager Letitia Parry, and our Wellington team is headed by Manager Lorraine Monahan. We also have a Backlog Team, headed by Manager Andrew MacGregor, specifically tasked with resolving our aged complaints.
Our Compliance and Practice Group is led by Assistant Ombudsman Emma Leach and comprises 3 teams. Our OPCAT Team is headed by Chief Inspector Jacki Jones, and is responsible for monitoring places of detention under the Crimes of Torture Act and the Optional Protocol to the Convention Against Torture (OPCAT). Our Policy and Professional Practice Advisory Group is headed by Principal Advisor Sarah Murphy and is responsible for providing internal and external advice, guidance and training, as well as managing our disabilities, communications, knowledge management, research and evaluation and international relations activities. Our Wider Administrative Improvement Team is headed by Principal Advisor Andrew McCaw, and is responsible for scoping and undertaking significant and systemic investigations.
Our operations are supported by our Finance and Business Services Team, headed by Finance and Business Services Manager Meaw-Fong Phang.
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