Chief Ombudsman Peter Boshier and Ombudsman Leo Donnelly are supported by Deputy Ombudsman Bridget Hewson, Assistant Ombudsmen Emma Leach and Priti Patel, General Counsel John Pohl, Finance and Business Services Manager Meaw-Fong Phang and just under 80 staff located in Auckland, Wellington and Christchurch.
Deputy Ombudsman Bridget Hewson oversees our Complaints Resolution Group, Compliance and Practice Group, People and Capability Team, and Information Technology and Information Management Teams. Our operations are supported by our Finance and Business Services Team, headed by Meaw-Fong Phang.
Our Complaints Resolution Group is led by Assistant Ombudsman Priti Patel and deals with complaints about government agencies’ administrative and official information decisions.
Intake, Assessment and Early Assistance is our first point of contact for anyone with a query or complaint. Manager: Anthony Ilott
Early Resolution works to resolve complaints without a formal investigation where possible. Manager: Rachel Petterson
Investigation and Resolution conducts formal investigations. Christchurch Manager: Letitia Parry. Wellington Manager: Lorraine Monahan. Auckland Manager: Tinus Schutte
Backlog is resolving our older complaints. Manager: Andrew MacGregor
Our Compliance and Practice Group, led by Assistant Ombudsman Emma Leach, focuses on proactive interventions with government agencies to improve system-wide performance.
OPCAT Inspections, working under the United Nations Optional Protocol to the Convention Against Torture, monitors and inspects places of detention to ensure people are treated humanely. Chief Inspector: Jacki Jones
Disability Rights supports the Chief Ombudsman as part of New Zealand’s International Monitoring Mechanism under the United Nations Convention on the Rights of Persons with Disabilities.
Strategic Advice provides strategic advice, guidance and training both within our Office and to external agencies and groups; and provides the subject matter expertise for our activities like communications and knowledge management, international relations, and research and evaluation. Manager: Sarah Murphy
Systemic Improvement Monitoring and Resolution identifies possibilities for improvement across the state sector and seeks early resolution where possible. Principal Advisor: Andrew McCaw
Systemic Improvement Investigations conducts significant and system-wide investigations into state sector administration and decision making. Manager: Philippa Hercus
Official Information Practice Investigations focuses on investigating government agencies’ official information practices and procedures. Manager: Ainslie Fenwick
Communications and Knowledge Management looks after our website, publications, media, information, research and library services. Manager: Mark Torley
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