Chief Ombudsman Peter Boshier is supported by Deputy Ombudsman Bridget Hewson, Assistant Ombudsman Emma Leach and Acting Assistant Ombudsman Magnus O'Neill, General Counsel John Pohl, Finance and Business Services Manager Meaw-Fong Phang and around 80 staff located in Auckland, Wellington and Christchurch.
Deputy Ombudsman Bridget Hewson oversees our Complaints Resolution Group, Compliance and Practice Group, People and Capability Team, and Information Technology and Information Management Teams. Our operations are supported by our Finance and Business Services Team, headed by Meaw-Fong Phang.
Communications and Knowledge Management looks after our website, publications, and media. Manager: Mark Torley
Our Complaints Resolution Group is led by Acting Assistant Ombudsman Magnus O'Neill and deals with complaints about government agencies’ administrative and official information decisions.
Information and Knowledge Management looks after our library, information and research services. Manager: Helen Quaggin-Molloy.
Intake and Early Assistance is our first point of contact for anyone with a query or complaint. Manager: Scott Martin
Early Resolution works to resolve complaints without a formal investigation where possible. Manager: Rachel Petterson
Investigation and Resolution conducts formal investigations. Wellington Manager: Magnus O'Neill. Auckland and Christchurch Manager: Tinus Schutte
Our Compliance and Practice Group, led by Assistant Ombudsman Emma Leach, focuses on proactive interventions with government agencies to improve system-wide performance.
OPCAT Inspections, working under the United Nations Optional Protocol to the Convention Against Torture, monitors and inspects places of detention to ensure people are treated humanely. Manager: Jacki Jones
Disability Rights supports the Chief Ombudsman as part of New Zealand’s International Monitoring Mechanism under the United Nations Convention on the Rights of Persons with Disabilities. Manager: Chloe Longdin-Prisk
Strategic Advice provides strategic advice, guidance and training both within our Office and to external agencies and groups; and provides the subject matter expertise for our activities like communications and knowledge management, international relations, and research and evaluation. Acting Manager: Alex Schröder.
Systemic Improvement Monitoring and Resolution identifies possibilities for improvement across the state sector and seeks early resolution where possible. Principal Advisor: Andrew McCaw
Systemic Improvement Investigations conducts significant and system-wide investigations into state sector administration and decision making. Manager: Philippa Hercus
Official Information Practice Investigations focuses on investigating government agencies’ official information practices and procedures. Manager: Ainslie FenwickBack to top ↑