The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Please note: Recent statutory changes to LGOIMA response times haven't been built into this calculator.
For more information about the changes to LGOIMA, please see our guide.
Media releases | October 17, 2019
Public sector agencies are increasingly making use of advice and resources from the Ombudsman.
Media releases | October 3, 2019
The Chief Ombudsman Peter Boshier says too many New Zealanders are unaware of their rights to request information from Ministers, government agencies and Councils.
Media releases | September 26, 2019
Information Access Commissioners and Ombudsmen from across Australia and New Zealand are urging government agencies to do more to make information available for the benefit of citizens.More from the newsroom Subscribe