The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Not sure how to word your OIA or LGOIMA request? Our template can help you get started.
June 23, 2017
Case note on the release of the report of the Inquiry into Spring Hill Prison riot.
June 21, 2017
An investigation into the Ministry of Education's engagement processes for school closures and mergers.
June 20, 2017
Timeliness matters. From 1 July 2017, the Chief Ombudsman will take a new approach to delay complaints.More from the newsroom Subscribe
A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download PDF | A question of restraint - Care and management for prisoners considered to be at risk of suicide and self-harm, Download DOC