The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Summer edition of our e-newsletter is now available in our newsroom.
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Media releases | May 4, 2016
We have today published a media release on a decision by the Department of Corrections to undertake a case review of the management of a prisoner at Auckland’s maximum security prison.
April 21, 2016
Ombudsman Ron Paterson has today published a case note about an investigation into a decision by a DHB to invoice a patient approximately $100,000, without notice, for elective surgery he had received. The patient was ineligible for public funding for the surgery, as his lawful immigration status had lapsed without his knowledge. The Ombudsman discontinued the investigation after the DHB waived the charge, apologised to the patient, and agreed to strengthen its processes to ensure ineligible patients are not provided with elective surgery.
April 19, 2016
We have today published an opinion by the former Chief Ombudsman on an investigation into the refusal by the National Institute of Water and Atmospheric Research (NIWA) to release information concerning the peer review by the Bureau of Meteorology (Australia) of a NIWA report on temperature trends in New Zealand. The information was appropriately withheld under section 9(2)(ba)(i), due to an obligation of confidence arising under a convention that scientific peer reviews are conducted confidentially.More from the newsroom Subscribe