The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Winter edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
OQR E-newsletters | September 1, 2015
The Winter edition of the Ombudsman Quarterly review e-newsletter is now available.
August 19, 2015
The Officers of Parliament Select Committee today announced its recommendation that Judge Peter Boshier be appointed as Ombudsman from 10 December 2015, and that he undertake the role of Chief Ombudsman on the retirement of Dame Beverley Wakem later this year.
The Select Committee’s announcement can be viewed here.
August 13, 2015
The Ombudsman has released his opinion on a complaint about how the Ministry of Education managed the 2008 national school bus transport tender process. Professor Paterson concludes that the Ministry did not follow aspects of the process it had specified it would follow in the invitation for tenders ("the RFP"). Specifically, it failed to follow the appropriate process for notifying changes to the RFP, did not appropriately assess what were "acceptable" buses, allowed certain tenderers to bid for more bus routes than they were entitled to, and failed to treat one operator's bids for certain groupings as feasible through an inappropriate interpretation of the RFP. You can read the full opinion here.More from the newsroom Subscribe