The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Autumn edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
June 30, 2015
The Office of the Ombudsman's Statement of Intent for 2015-2019 has now been released and can be viewed here.
June 3, 2015
The Ombudsman has released a new case note about compensation for a passport processing error by Customs. The complainant had incurred costs of $1143 after Customs made a mistake processing his passport, which caused him to miss a flight. He had been offered only $200 in compensation. Customs accepted the Ombudsman's opinion that it should only pay the full costs incurred by the complainant. You can read the case note here.
June 2, 2015
The Chief Ombudsman has released her opinion on a complaint about Crown Law's refusal of a request for information about David Bain's claim for compensation. The case turned on whether the information at issue was "official information" or not. Information held by the Solicitor-General in his capacity as "Law Officer" of the Crown is not "official information" for the purposes of the OIA. You can read the full opinion here.More from the newsroom Subscribe