The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The Summer edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
March 27, 2015
Changes are being made to our OIA and LGOIMA response calculator to ensure the 'Mondayised' Anzac Day (27 April 2015) is not counted as a 'working day'.
OQR E-newsletters | February 27, 2015
The Summer edition of the Ombudsman Quarterly review e-newsletter is now available.
February 26, 2015
As our functions and workload have been progressively increasing, we've now come to a point where we've outgrown our current Wellington premises - so we're on the move. Fortunately, our new premises are in the same building and only a few floors down. From next Tuesday, 3 March 2015 you will be able to find us on Level 7, Solnet House, 70 The Terrace, Wellington 6011. Our email and telephone contact details will remain the same. Our Wellington Office will be closed on Friday 27th February and Monday 2 March for our busy shifting weekend. However, our Auckland and Christchurch offices will be operating as normal and any phone calls will be re-routed to these offices. Thank you for your patience and understanding.More from the newsroom Subscribe