The Ombudsman helps the community in its dealings with government agencies.
We handle complaints against government agencies and undertake investigations and inspections. We also encourage good administration by giving feedback and training to agencies. We will initiate our own investigations where we see the need.
Independent and impartial, we focus on fairness for all.
The winter edition of our new e-newsletter is now available in our newsroom.
This calculates the maximum time limit within which a response must be sent to a requester by an agency.
Media releases | October 15, 2014
The Ombudsman's annual report for 2013/14, published today, shows the Office is making significant progress in effectively managing its work to make sure people are treated fairly. Read the full media release here.
OQR E-newsletters | August 29, 2014
The winter edition of the Ombudsman Quarterly Review is now available.
August 7, 2014
The 2nd joint report of the independent agencies appointed to monitor the Disabilities Convention in New Zealand was launched today. The joint annual report is available here. The summary report is available here. You can view the Human Rights Commission sign language video here.More from the newsroom Subscribe